Guides

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You may encounter this error if your employee account has not been set up. Please ensure that your employee account has been properly set up before attempting to log into the app.

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If your employee account is set up and you're still seeing the error message, try the following steps:

1. Open your mobile device’s default browser.
2. Go to https://portal.azure.com/
3. Click the round icon at the top-right corner with your initials, then click Sign out.
4. If you use multiple browsers, please repeat steps 2-3 in each one.
5. After signing out of the Azure portal, please delete the app, re-download it, and sign in again.