Guides

I Can’t Sign In with Employee Email

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‍There may be a few reasons to this, including:

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1. Your school board does not use our single sign-on feature

Some school boards do not utilize our single sign-on feature.

If this is the case, please sign in with your username and password, which is located at the top of the ‘Sign In’ section. If you don’t know your username, enter your email address instead and you will be emailed a verification code that you can use to log in.

For more help, check out our guide on Trouble Logging In with My Username & Password.

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2. Your employee account has not been set up yet

If your employer has signed up to use our system, it is possible you will receive an email with the subject “[Your School Board] requested an employee account for you” from info@simplication.com:

If you received this email, please visit Linking/Creating Employee Accounts for instructions on how to set up your employee account.

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3. You are experiencing a technical issue

If you encounter the error message “You are experiencing a technical issue”, you may be experiencing a browser issue.

Please clear your browser’s history, cookies, and cache before logging in again.

To clear cookies and cache on any browser:

1. Open your browser and press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac).
2. Select the options for cookies and cache.
3. Choose the time range or select All time to clear all data.
4. Click Clear or Delete and wait for the process to complete.
5. After clearing the data, refresh or restart your browser then log into your account.

For the best experience, we recommend using Google Chrome or Mozilla Firefox.

If this issue persists, please log in with your username and password instead, which is located at the top of the ‘Sign In’ section. If you don’t know your username, enter your email address instead and you will be emailed a verification code that you can use to log in.

For more help, check out our guide on Trouble Logging In with My Username & Password.