By
Applytoeducation Team
If you encounter the message below after uploading a resume, cover letter, or supporting document and your files are still not visible after two hours, then the file you uploaded may be corrupted or incompatible with our system.
Please follow these steps to re-format your documents before trying to re-upload them to your Portfolio:
1. Open your document and press Ctrl + P (Mac Users: Command + P) on your keyboard.
2. In the ‘Printer’ option, select Print to PDF.
3. Give your file a recognizable name, and in the ‘Save as type’ drop-down menu, select PDF Document. Click Save.
4. Upload the newly formatted PDF document to the ‘Resumes and Cover Letters’ page or ‘Supporting Documents’ page in your Portfolio.
NOTE: The files may fail to upload if they are too large. Resume(s) and Cover Letter(s) should not exceed the size of 5 MB, while documents within the ‘Supporting Documents’ page of your Portfolio should not exceed the size of 10 MB.
Please compress it and upload a smaller version of the file using this free online tool: https://pdfcompressor.com/
